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The confidentiality and protection of our customer's informations is an absolute priority for us. We therefore make it a point of honor to respect it:

  1. The nature of the content of the parcels is not mentioned in the packaging.

  2. The confidentiality of your mails is respected.

  3. In accordance with the GDPR, we are committed to protecting your personal information and being transparent about the information we collect about you and how we use it.

What types of personal data do we process? needs your personal data to proceed with the ordering of the products, conclude a delivery contract with you and execute the contract.

We therefore use the following categories of personal data:

  • Contact information such as name, address, e-mail address and phone number.

  • Information on sex and age group

Who is the controller of your personal data?

Solbia controls the personal data that you communicate to us and is responsible for your personal data in accordance with the General Data Protection Regulation in force (GDPR).

Where do we store your data?

The data that you provide us is stored within the European Economic Area ("EEA").

Who is the Data Protection Officer?

We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at

Who can access your data?

On behalf of the company, we process the information you send us in order to provide you with the requested service, and to bill for said service. The data provided will be kept for as long as the commercial relationship continues, or for the number of years necessary to comply with legal obligations. The data will not be disclosed to third parties except where legally required.

How long are your personal data kept?

The information will be retained indefinitely, unless the user requests its deletion, in which case we will delete its data where such data is no longer necessary.

What are your rights?

Our compliance with the General Data Protection Regulation (GDPR) guarantees the strict confidentiality of your personal data and your right to consult, modify or delete them.

  • Right to access:

    You have the right to request information about the personal data we hold on you at any time. You can contact us: and we will provide you with your personal data via e-mail.

  • Right to rectification:

    You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

    From your user profile, you can directly modify your personal data. You can also manage your consent for receiving newsletters.

  • Right to portability:

    You have the right to request transfer of your personal information in an electronic and structured form to you or to another party. This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party.

  • Right to erasure:

    You have the right to erase any personal data processed by at any time except in situations provided by law.

    You can delete personal data linked to your customer account, by clicking on the button Delete my account.

  • Right to object to processing based on legitimate interest:

    You have the right to object to processing of your personal data that is based on's legitimate interest. will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims or public interest.

  • Right to object to automated processing:

    You have the right to oppose automated processing, including profiling for marketing purposes.

    You can unsubscribe from our marketing tools by:

  • Right to restriction :

    You have the right to request that restricts the process of your personal data at any time except in situations provided by law.

  • Right to information about a personal data breach: is obliged to notify you in case of data breaches that could expose you to a high risk of your rights and freedoms.

How can you exercise your rights?

We take data protection very seriously and therefore we have dedicated service to handle your requests in relation to your rights stated above. You can always reach us at

Changes to this Privacy Policy reserves the right to modify this privacy policy in order to adapt it to regulatory or jurisprudential developments, as well as to industry practices. In this case, will announce on this page the changes made in a reasonable time before their implementation.

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